"How To Order" Information

SECURE INTERNET ORDERING: 24 HOURS A DAY, EVERYDAY!
Click on “Shopping” to enter the ordering system.

PHONE ORDERS: CALL TOLL FREE: 1-800-523-9971
Order by phone Monday through Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time. Please have your express number (see mailing label on catalog or postcard you may have been sent), and a pen ready when calling. Please have your Visa, MasterCard, Discover, or American Express credit card information ready when calling.
Important: To avoid errors and omissions, please fill out an order form completely, including item numbers, before phoning. Sorry, additions are not possible after an order has been placed.

MAIL or FAX ORDERS:
Print out an order form and enter the following:

1. Billing Address: Name, Address and Zip Code.
2. Date and Daytime Phone Number.
3. Shipping Address. (If different than “Billing Address”)
4. Payment Information: Enclose money order, certified check, cash (at risk of sender), or credit card information (fill out box on order form). Personal checks may delay order up to 2 weeks for bank clearance. (Please Note: uncollectible checks will incur a $30.00 service charge.)
5. Item Number, Form Desired, Description, Quantity Desired, and Price.
   Add: Postage & Handling charge. If you prefer USPS Priority Mail (United States Postal Service) or UPS (United Parcel Service) Delivery, please note on order form. (Foreign and Express Delivery orders - See information boxes on order form for charges.)
6. Pennsylvania Residents: Add 7% sales tax (Philadelphia rate) on all non-food items.
   
   Mail To: Penn Herb Co. Ltd., 10601 Decatur Road, Suite 2, Philadelphia, PA 19154-3293

   FAX ORDERS: Fax Order Form to: (215) 632-7945

Mailing List Preference:
We may make our mailing list available to carefully screened companies whose products or services might interest you. If you prefer to have your name withheld, please email us your "express number" with your request, or send your mailing label to: Penn Herb Co. Ltd., 10601 Decatur Road, Ste 2, Phila., PA 19154.

Duplicate Mailings:
If you're receiving more than one Penn Herb Catalog, just send us all the mailing labels, indicating the correct one. Or call us, we'll correct the situation.

Information & Customer Service:
For information and customer service call 215-632-6100. (8:30 AM - 5:00 PM E.S.T.) Please use our Toll Free 800 number for orders only.

General Ordering Information:

Note - Mail & Fax Orders: Fill out a separate order form and include a separate payment with each order.

Prices Subject to Change: We strive to keep our prices as stated in our current catalog. However, due to the price volatility of herbal crops and some products, prices on merchandise and postage are subject to change without notice.

Insufficient Funds on Mail Orders: In the event that insufficient funds are provided, we will adjust merchandise quantity for money sent whenever possible, or send a payment due form with your order.

Overpayment on Mail Orders: Should you send more money than necessary, or if an item you ordered is out of stock, we will issue a credit for your use on future orders. If preferred, you may redeem credit for cash at any time.

Claims for Damage, Shortages, or Breakage: Please note that claims for damage, shortages, breakage, etc. must be made within 5 days after receipt of merchandise. If you do not receive your order within 30 days, call our customer service department. Claims for non-receipt of orders cannot be made after 3 months.

Shipping & Handling: Most Orders are shipped within 24 hours! We will ship your order by USPS (United States Postal Service), or UPS (United Parcel Service), our choice. You may request USPS Priority Mail or UPS Delivery for an additional charge. To ensure fastest delivery: Please include: Apartment or Suite Numbers when applicable and Street Names and Numbers rather than Rural Route Numbers (RFD addresses).

UPS Express Delivery Service: If you prefer to have your order sent by UPS Next Day Air, UPS 2nd Day Air, or 3 Day Select service, please add the appropriate shipping and handling charges (See UPS EXPRESS DELIVERY postage information on order form for charges).

Foreign Orders: Method of Payment: Please use Visa, MasterCard, Discover, or American Express credit cards or send U.S. funds with order.

Foreign Shipping & Handling: See “FOREIGN ORDERS” postage information on order form for charges. (Note: Initial orders from international customers using a credit card must include a copy of your most recent credit card statement or payment coupon. The statement or payment coupon must show the card number, card holder name, and billing address. The shipping address must be the same as the billing address. This is for your safety.)

Back Orders: To keep our prices low, we do not backorder merchandise. If an item is out of stock, we will not hold up your order unless the item is due in within a few days. If we cannot fill your request, we will send you a credit for the difference so you can reorder that item on your next order.